New translations index.md (Chinese Simplified)

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Roman Tsisyk 2025-02-22 19:35:56 +00:00
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title: What can I do if the app has stopped/crashed?
title: 如果应用停止运行(或崩溃),我该怎么办
description: What actions to take if the application crashes. How to report critical bugs to developers
updated: 2024-06-20
updated: 2024-06-12
taxonomies:
faq:
- App
- 应用
extra:
order: 30
---
On Android, if you store your maps on an SD card, the most likely cause is a faulty SD card. You can:
1. Delete all downloaded maps and re-download them again to the SD card (may not work again).
1. 这可能是 Organic Maps 的 bug我们将很乐意在下一个更新中修复。
2. Delete all downloaded maps, select Internal device storage, and re-download maps.
3. Format SD card and re-download maps.
3. 在安卓设备上,如果您将地图存储在 SD 卡上,最有可能的原因是 SD 卡故障。 您可以格式化 SD 卡,或者更好的办法是用新的替换。 如果您将应用本身移动到 SD 卡上,请将其移回到内部(设备)存储。
4. Buy a new SD card (recommended)
If the app still crashes, please check [our GitHub](https://github.com/organicmaps/organicmaps/issues/) for similar issues, and [contact us](mailto:support@organicmaps.app) and provide the following:
如果问题仍然存在,请 [与我们联系](mailto:support@organicmaps.app) 并提供以下信息:
- A detailed description of the issue and steps to reproduce it
- Organic Maps version
- Device model and OS version (Android or iOS)
- Organic Maps 的版本
- 设备型号和操作系统版本(安卓或 iOS