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New translations index.md (Chinese Simplified)
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---
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title: What can I do if the app has stopped/crashed?
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title: 如果应用停止运行(或崩溃),我该怎么办
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description: What actions to take if the application crashes. How to report critical bugs to developers
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updated: 2024-06-20
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updated: 2024-06-12
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taxonomies:
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faq:
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- App
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- 应用
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extra:
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order: 30
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---
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On Android, if you store your maps on an SD card, the most likely cause is a faulty SD card. You can:
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1. Delete all downloaded maps and re-download them again to the SD card (may not work again).
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1. 这可能是 Organic Maps 的 bug,我们将很乐意在下一个更新中修复。
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2. Delete all downloaded maps, select Internal device storage, and re-download maps.
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3. Format SD card and re-download maps.
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3. 在安卓设备上,如果您将地图存储在 SD 卡上,最有可能的原因是 SD 卡故障。 您可以格式化 SD 卡,或者更好的办法是用新的替换。 如果您将应用本身移动到 SD 卡上,请将其移回到内部(设备)存储。
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4. Buy a new SD card (recommended)
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If the app still crashes, please check [our GitHub](https://github.com/organicmaps/organicmaps/issues/) for similar issues, and [contact us](mailto:support@organicmaps.app) and provide the following:
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如果问题仍然存在,请 [与我们联系](mailto:support@organicmaps.app) 并提供以下信息:
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- A detailed description of the issue and steps to reproduce it
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- Organic Maps version
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- Device model and OS version (Android or iOS)
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- Organic Maps 的版本
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- 设备型号和操作系统版本(安卓或 iOS)。
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