First app open, explain offline + map download #7210

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opened 2024-01-19 23:30:55 +00:00 by oleg-rswll · 0 comments

oleg-rswll commented

2024-01-19 23:30:55 +00:00

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Overview
For the average person in the United States and Europe, where cell phone service coverage is really good and online maps are the primary navigation apps, offline maps are not as well known, and downloading maps within an app may be a new concept for many people.

Problem Statement

When opening the app for the first time, there is no explanation for why something else needs to be downloaded, after the app has already been downloaded; this could be a confusing experience. Not having clear information about why downloads are required, detracts average people from using the app for the first time and results in a number of uninstalls right after downloading.
Apps don't typically ask for additional downloads unless they are add-ons or expansion purchases. Asking to download without clarifying, may give the impression that additional modules are necessary just to run the app.

Criteria
Location permission prompt

Update text of the OS prompt for location from [iOS] "Determining your location is necessary for navigation and for saving your recently traveled track" to:
"Location permission is necessary to see your location on the map and for navigation instructions."

Test Connection

Before displaying the download prompt, test the network connection and ensure map are available for download. If not available, display a message:
"Connection cannot be established"

Automatic Download - 1st map

When zero maps have been downloaded (no maps are available on the device), no matter if this is the first launch of the app or not, automatically zoom into the current location and automatically start downloading the map without asking.
Bugs: Under certain conditions, after giving permission to location, does not automatically zoom into the phone's location. 1) When turning off screen after location permission prompt is displayed and then getting back to the app to give permission, it does not zoom in. 2) Giving "Allow Once" permission, but not downloading the map, then getting back to the app, giving permission again, it does not zoom in to the location. 3) Potentially other conditions, needs more testing.

Download progress - 1st map

During download explain offline maps and why a download is needed.
Download In Progress prompt:

"Offline Maps
[country]
[region / metro area]
Downloading
[progress indicator]
Organic Maps uses maps downloaded to your phone for navigation and fast search without a cellular service."

The text "Offline Maps" should be just a little larger than the bold map name.
Remove the download percentage number, too much detail, the progress circle indicator is enough to show progress.
Test spacing required for texts, as different languages need more space than English, for example German or Russian.
The progress circle indicator is 2 wide pixels, change it to 3 pixels to be consistent with other icons.

Download prompt - 2nd map

After the first map was downloaded automatically, the next map download will required the person to press the download button.
Display the following text to explain again the need for downloading:

"Offline Maps
Download to get started
Organic Maps uses maps downloaded to your device for navigation and fast search without a cellular service.

[country]
[state/province] - [area]
xxMB"

Download progress - 2nd map
"Offline Maps
[country]
[region / metro area]
Downloading
[progress indicator]

To download maps for additional regions, zoom in to new areas on the map"

When at least two maps have been downloaded, display the standard message that does not include explanation text.

Design
https://www.figma.com/design/K26gHeLViIbsPAmsHigHk1/Organic-Maps---First-Open?node-id=2-15&t=T6uzhxQBh2XK9ESI-1

**Overview** For the average person in the United States and Europe, where cell phone service coverage is really good and online maps are the primary navigation apps, offline maps are not as well known, and downloading maps within an app may be a new concept for many people. **Problem Statement** - When opening the app for the first time, there is no explanation for why something else needs to be downloaded, after the app has already been downloaded; this could be a confusing experience. Not having clear information about why downloads are required, detracts average people from using the app for the first time and results in a number of uninstalls right after downloading. - Apps don't typically ask for additional downloads unless they are add-ons or expansion purchases. Asking to download without clarifying, may give the impression that additional modules are necessary just to run the app. **Criteria** _Location permission prompt_ - Update text of the OS prompt for location from [iOS] "Determining your location is necessary for navigation and for saving your recently traveled track" to: "Location permission is necessary to see your location on the map and for navigation instructions." _Test Connection_ - Before displaying the download prompt, test the network connection and ensure map are available for download. If not available, display a message: "Connection cannot be established" _Automatic Download - 1st map_ - When zero maps have been downloaded (no maps are available on the device), no matter if this is the first launch of the app or not, automatically zoom into the current location and automatically start downloading the map without asking. - Bugs: Under certain conditions, after giving permission to location, does not automatically zoom into the phone's location. 1) When turning off screen after location permission prompt is displayed and then getting back to the app to give permission, it does not zoom in. 2) Giving "Allow Once" permission, but not downloading the map, then getting back to the app, giving permission again, it does not zoom in to the location. 3) Potentially other conditions, needs more testing. _Download progress - 1st map_ - During download explain offline maps and why a download is needed. - Download In Progress prompt: _"**Offline Maps**_ _[country]_ _[region / metro area]_ _Downloading_ _[progress indicator]_ _Organic Maps uses maps downloaded to your phone for navigation and fast search without a cellular service._" - The text "Offline Maps" should be just a little larger than the bold map name. - Remove the download percentage number, too much detail, the progress circle indicator is enough to show progress. - Test spacing required for texts, as different languages need more space than English, for example German or Russian. - The progress circle indicator is 2 wide pixels, change it to 3 pixels to be consistent with other icons. _Download prompt - 2nd map_ - After the first map was downloaded automatically, the next map download will required the person to press the download button. - Display the following text to explain again the need for downloading: _"**Offline Maps**_ _Download to get started_ _Organic Maps uses maps downloaded to your device for navigation and fast search without a cellular service._ [country] [state/province] - [area] xxMB" _Download progress - 2nd map_ _"**Offline Maps**_ _[country]_ _[region / metro area]_ _Downloading_ _[progress indicator]_ _To download maps for additional regions, zoom in to new areas on the map_" - When at least two maps have been downloaded, display the standard message that does not include explanation text. **Design** https://www.figma.com/design/K26gHeLViIbsPAmsHigHk1/Organic-Maps---First-Open?node-id=2-15&t=T6uzhxQBh2XK9ESI-1

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