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+---
+title: What can I do if the app has stopped/crashed?
+description: What actions to take if the application crashes. How to report critical bugs to developers
+updated: 2024-06-20
+taxonomies:
+  faq:
+    - App
+extra:
+  order: 30
+---
+
+On Android, if you store your maps on an SD card, the most likely cause is a faulty SD card. You can:
+
+1. Delete all downloaded maps and re-download them again to the SD card (may not work again).
+2. Delete all downloaded maps, select Internal device storage, and re-download maps.
+3. Format SD card and re-download maps.
+4. Buy a new SD card (recommended)
+
+If the app still crashes, please check [our GitHub](https://github.com/organicmaps/organicmaps/issues/) for similar issues, and [contact us](mailto:support@organicmaps.app) and provide the following:
+
+- A detailed description of the issue and steps to reproduce it
+- Organic Maps version
+- Device model and OS version (Android or iOS)